Falls prevention in action for safer homecare in Wokingham
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This is the highest rating a service can achieve and reflects the exceptional standard of care being delivered to people in their own homes. We are incredibly proud of the team for their achievement.
“A service that set an exceptional standard of care from the very start.”- Care Quality Commission
At GoodOaks Homecare, we believe outstanding care is built on relationships, trust and consistency. This latest inspection shows what that looks like in practice.
Taking time to truly understand each person
Inspectors highlighted how the team takes time to get to know each individual, ensuring care is shaped around their needs, preferences and daily routines.
It is not about delivering tasks. It is about understanding what matters to someone and supporting them to live life on their own terms. This approach helps people feel respected, heard and in control, while maintaining their independence at home.
Building meaningful relationships
Outstanding care goes beyond the practical. The team were recognised for building genuine, trusting relationships with the people they support and their families. Inspectors noted how staff didn’t just carry out care, they took the time to listen, engage and make a real difference to people’s lives. Families felt involved and reassured, and people using the service said they felt safe and well looked after.
A culture that supports high-quality care
Behind every outstanding service is a strong and supportive culture.
The report highlighted a positive and open environment, where staff feel valued, supported and confident in their roles. Leaders were described as visible and approachable, creating a culture where people feel proud of the work they do.
We strongly believe that when teams feel supported, they are able to deliver care that is consistent, responsive and of a high standard.
Supporting independence and wellbeing
A key part of outstanding homecare is helping people maintain their independence.
Inspectors found that the team actively supports people to stay independent for as long as possible, tailoring care in a way that promotes confidence and reduces reliance on support over time.
This focus on independence is central to helping people live well at home.
A reflection of The GoodOaks Way
This achievement reflects the values that sit at the heart of GoodOaks Homecare.
By focusing on people, building strong partnerships and creating a supportive environment for both clients and staff, our teams are able to deliver care that truly makes a difference.
The Outstanding rating at Epsom and Reigate is something to celebrate, and a powerful example of what high-quality homecare looks like in practice.
Find out more about our homecare services
If you are looking for high-quality, person-centred homecare for yourself or a loved one, our team is here to help. Get in touch to find out how GoodOaks Homecare can support you to live well at home with outstanding visiting care and live-in care.
