We understand how vital it is to feel secure, supported, and cared for at home. That’s why we’re pleased to provide our clients with free health checks. These quick assessments can help identify potential health concerns early, often before any symptoms appear. Our free health checks provide reassurance to both clients and their families, and help to reduce the need for hospital visits.
See a GP in minutes, from anywhere
GoodOaks Virtual GP
GoodOaks clients and their loved ones can book virtual or phone appointments with GPs, physios and other clinicians at no additional cost, 365 days a year
Access private GP appointments online, 24/7
Health concerns don’t wait for office hours, and timely intervention makes all the difference. That’s why we’ve introduced GoodOaks Virtual GP, giving our clients and their families convenient, immediate access to healthcare professionals without the stress of long waits or difficult journeys.
Whether it’s a new symptom, a medication review, or simply peace of mind, you’ll be connected to a fully qualified doctor at a time that suits you, without the waiting room.
Care on your schedule
Book appointments at a time that suits you. With appointments available 365 days a year, 24 hours a day, you can speak to a GP day or night.
Support for body and mind
From GPs to physios to mental health professionals, a wide range of clinical experts are available to support your overall wellbeing.
Skip the queue
Avoid long delays and busy waiting rooms. Book a same-day phone or video appointment at a time that suits you.
Raising standards in homecare through innovation
We believe great care goes beyond day-to-day support. By giving our clients access to a wide range of healthcare professionals online, we’re making it easier to stay healthy, independent, and reassured in the comfort of home. This service is powered by Doctor Care Anywhere, and designed to complement NHS care, not replace it. By offering quick access to medical advice, we’re helping to ease pressure on local services while ensuring our clients get the help they need, when they need it.
This service is part of our commitment to raising standards in homecare, combining compassionate support with innovative solutions that make life simpler and safer for our clients and their families.
The GoodOaks Approach
We believe the best care happens when everyone is connected – clients, care professionals, families, and healthcare professionals all working together. Our approach is designed to bring every element of care closer, creating a seamless partnership around each client to support their health, independence, and wellbeing.
Digital Health Monitoring
Our trained care professionals use specialist systems to record key health readings such as blood pressure, oxygen levels, and temperature. This creates a clear health baseline and makes it easier to spot early changes that could need attention.
GoodOaks Virtual GP
Fast, convenient access to GP appointments 24/7 – offering reassurance, expert advice, and continuity of care for clients and their families.
GP Connect
With clients’ permission, we can securely access healthcare records through NHS-approved systems. This gives our teams up-to-date insight to deliver more informed, proactive, and personalised care at home.
How Our Clients Feel About Accessing Appointments:
58%
Worried about getting a GP appointment
35%
Currently wait more than one week for a GP appointment
64%
Found phoning for an appointment stressful
40%
Have had their wellbeing negatively impacted by delays
60%
Would find it helpful having their care professional present during the appointment
67%
Said they’d benefit from using our Virtual GP service
Peace of mind for families
“Knowing Dad can speak to a GP or specialist whenever she needs gives me real peace of mind – it’s one less thing to worry about.”
The Virtual GP service is being introduced across the GoodOaks network, but availability may vary by location. Your local team will be happy to let you know if it’s available in your area. Please click here to contact your local branch.
FAQ’s
Appointments are often available on the same day – in many cases, within just a few hours. Appointment times depend on availability.
Advanced Clinical Practitioners are available seven days a week, including bank holidays, from 8am to 10pm. If you request an appointment outside of these hours, you’ll be offered the next available slot with a GP.
If you have a medical emergency and you’re in the UK, you should call 111 or 999 or go straight to your nearest A&E.
Here are examples of some of medical emergencies we don’t treat:
• Difficulty in breathing or severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain especially of sudden onset
• Severe infections
• High fever in unwell infants
• Obstetric or pregnancy complications
• Severe bleeding
• Serious trauma to head, spine or limbs
• (e.g. broken bones or burns)
• Severe mental health concerns
• (e.g. self harm, suicidal thoughts or psychosis)
• Dental issues (if our clinicians identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment).
For non-emergencies, we can usually offer an appointment within four hours of booking, if not sooner. Most of our clients can
get an appointment on the same day.
Once you’ve activated and verified your account you can book an appointment with one of the GPs or ACPs.
• Login to account and select Book an appointment at the home screen.
• Read and accept the terms and conditions for booking an appointment.
• Select your account.
• Choose the health category that aligns with your health concern.
• Choose a GP or an ACP (if available) appointment, at a time that suits you.
• Select how you would like your appointment to take place – by video or phone.
• Confirm your appointment by clicking Book appointment
Getting started is simple. First, you need to be receiving care at home from us. Just contact your local GoodOaks Homecare office and let them know you’d like to be signed up to the GoodOaks Virtual GP service.
Your local team will arrange everything for you and send you a code to create your account, which we can help with too, if you need. We may need some documents or identification to verify your identity, but the team will guide and support you through this process.
One of our care professionals can show you how to use the service during a visit, so you feel confident accessing it from home.
