At GoodOaks Homecare, our vision is simple: a world where age or health does not affect people’s ability to live in the place they love. Everything we do – from how we train our teams to the technology we invest in – is guided by that purpose.
That’s why we’re proud to introduce the GoodOaks Virtual GP, powered by Doctor Care Anywhere. This new, complimentary service gives our clients and their families fast, on-demand access to qualified medical professionals 24 hours a day, 365 days a year, all from the comfort of home.
It’s another step forward in building a model of care that is not only compassionate and people-centred, but also modern, connected and clinically informed.
Why we introduced the GoodOaks Virtual GP
We know how worrying it can be when something feels wrong. A cough that won’t go away, a small fall, a sudden dip in mood or energy – even small concerns can quickly become stressful when it’s unclear what to do next.
And while the NHS delivers world-class care, demand for GP services has risen dramatically. Appointments can take longer to secure, capacity is stretched, and many people understandably feel anxious while waiting.
These delays can cause:
• Increased worry for families
• Avoidable hospital visits
• Small problems becoming bigger ones
• Barriers to staying independent at home
This service complements the incredible work carried out by GPs, and will hopefully alleviate some of that pressure by offering reassurance in minutes.
How the service works
The GoodOaks Virtual GP allows clients to book secure phone or video appointments with:
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General Practitioners (GPs)
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Advanced Clinical Practitioners (ACPs)
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Physiotherapists
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Mental Health professionals
Appointments are available 24/7, 365 days a year, giving clients choice, flexibility and support whenever they need it.
It fits seamlessly alongside our recently launched digital health monitoring service, which helps detect early changes in a client’s health. Together, these tools help our teams respond quickly, confidently and proactively.
Supporting – not replacing – NHS GPs
We love the NHS and are passionate about supporting it. The GoodOaks Virtual GP is designed to complement NHS services, not replace them.
Here’s how it helps:
✔️ Reduces pressure on busy GP practices
Many questions, minor symptoms and early concerns can be assessed virtually – leaving NHS GPs more time for complex and urgent cases.
✔️ Provides an immediate safety net
If something feels wrong late in the evening or on a weekend, clients don’t have to wait for traditional appointment hours.
✔️ Improves communication with health teams
Through GP Connect, and with consent, we can securely access up-to-date NHS health records – improving accuracy, continuity and joint decision-making.
✔️ Allows earlier intervention
Quicker advice often prevents hospital visits, reduces complications and supports better outcomes.
This service is part of GoodOaks’ wider commitment to collaborate with, not duplicate, local health systems – ensuring clients get timely help while supporting the NHS we all rely on.
Key benefits for clients and their families
🌳 1. Care on your schedule
Appointments are available at any time – day or night – helping clients access help when it suits their routine and circumstances.
💚 2. Reassurance in minutes
No long waits. No uncertainty. Clients can speak to a qualified clinician quickly and confidently.
🌳 3. Support for body and mind
Whether it’s joint pain, a lingering cold, mobility concerns or emotional wellbeing, a wide range of specialists are available.
💚 4. Fewer unnecessary hospital visits
Timely guidance helps prevent small symptoms from escalating into emergency situations.
🌳 5. Peace of mind for families
Loved ones know that clinical support is always available – even when they can’t be there themselves.
💚 6. Included at no extra cost
The Virtual GP service is complimentary for all GoodOaks clients – part of our commitment to outstanding, forward-thinking care.
A step closer to our vision
This service isn’t about replacing the warmth of a carer – it’s about extending it.
By blending compassionate people with modern digital support, we can help clients:
• Stay independent for longer
• Avoid unnecessary hospital visits
• Feel secure and supported
• Live well at home – where they belong
The GoodOaks Virtual GP brings us one step closer to achieving our vision:
helping people live the lives they love, in the place they call home.
👉 Click the link to learn more about the GoodOaks Virtual GP