GoodOaks arranged a visit at the hospital with Joan and her family in person.We found out a little background about her and her life, her routine and how she had been since her diagnosis. We also gathered information on her current health and detailed the care that could be put in place for her when she got home.
When Joan returned home, a second visit was carried out, this time it included additional risk assessments to ensure her safety and wellbeing, before a full care plan was written. All of this was agreed step by step with Joan and her family, so that everyone was clear and involved in the process.
After speaking with Joan and finding out more about the qualities she would like in her care professional, we knew exactly who would be a match. She sent over a profile for Amy, who not only had experience in dementia care, but also loved jigsaws – One of Joan’s favourite things to do!