There are so many domiciliary care companies in Bournemouth advertising, and it can be hard to tell which are good, and which to avoid.
At Good Oaks, we know that looking for quality care at home can be stressful and confusing, so we have put together our top tips to bear in mind when looking for your perfect home care company in Poole or Bournemouth:
Check their CQC report. Everyone providing personal care legally needs to be registered with the Care Quality Commission. You can search for them on the CQC’s website, here: http://www.cqc.org.uk/. Just select the service as ‘Services in Your Home”, enter your postcode and you’ll see all the companies registered, and their most recent inspection report.
Approach a number of care companies. Don’t simply go with your closest care provider, as that is no guarantee of quality. By inviting three or so companies to meet your parents you should be able to get a good ‘feel’ of the company. It will also make sure you’re not paying too much for your care, by getting a few different quotes.
First impressions count. If you phone up a provider and the person on the other end of the phone doesn’t give you five minutes to discuss your or your loved ones’ care needs, what will they be like when you’ve signed up with them?
Ask about capacity and timings. A lot of care companies struggle to recruit, and this means that they might not be able to start a package of care for a number of weeks, if at all. For those that can start sooner, ask about what times they have available, as if your parents are used to getting up at 7.30 every day, a visit at 10.30 isn’t going to help. Home care companies should be able to tell you this honestly.
Ask about the number of different carers visiting. Some companies seem to send different people every visit, while others (like us) keep carers in small areas to ensure continuity of care. Normally it is better to have a small team of carers than just one carer, as when that carer is ill or on holiday, having someone else who knows the client minimises disruption.
Consider live-in care. If you or a loved one are receiving multiple calls per day, it could be more cost-effective and less disruptive to consider live-in care. Using a local company providing live-in care in Bournemouth and Poole is preferable as they will be able to be more hands-on, as well as easily covering breaks etc if needed.
If you have more questions about visiting or live-in care in Bournemouth, Southampton, the New Forest or Sussex, simply give us a call on 01202 757787 or fill out the below form and we will be delighted to send you a complimentary information pack about funding and organising care.