Quality Care at Home

Good Oaks receives CQC “Good” rating across board

Good Oaks’ Poole office received a “Good” rating in their latest CQC Inspection. You can find the full inspection report here: CQC Report.

 

Particular highlights include feedback such as:

  • One person told us, “All of the carers are happy and cheerful. They are chatty and respectful. They always put things back where they came from and never leave me without checking I have everything that I need. I think it all reflects good management”.
  • “They’ve never let me down. They are particularly careful about following the doctor’s instructions”.
  • “Everyone we spoke with was happy with the service. They confirmed that staff arrived on time and understood their needs.”
  • “One member of staff told us, “They are a fantastic company to work for. very understanding and helpful. They always do lots of different training to keep our skills up to date”.
  • People and staff told us that the registered manager and senior staff team were approachable and supportive and they felt they were listened to. One member of staff told us, “I honestly feel this company give a very high level of care. I feel valued and appreciated”.