The Innovation in Home Care award recognises providers who have devised creative ways to reduce risk, improve operation efficiency and, most importantly, improve outcomes for individuals.
We were recognised ahead of national and international home care providers in the innovation category. The judges praised our commitment to taking responsibility for our carbon emissions. We recently became one of the first home care providers to become carbon neutral.
We were also recognised for our development of the Good Oaks Operating System (GOOS) for our franchise partners. This interactive, visual repository of advice includes step-by-step guidance and a bank of template documents. It is pre-installed on each computer.
We designed this system to make searching for essential documents and information much easier for staff, allowing them to find answers faster and work more efficiently and independently.
Going Above and Beyond
The judges also commended the Above and Beyond Rewards programme that Good Oaks runs for its staff. This programme asks staff to record when they go the extra mile and make a positive impact on the lives of our clients.
Every two months, two members of staff are chosen to receive a prize to acknowledge their commitment to providing enabling care that really makes a difference.
Leaders in innovation
Zoe Kelly, Operations Director at Good Oaks, collected the award for the Company, having also been shortlisted in the Registered Manager of the Year category.
She said: “I was absolutely thrilled to accept this award on behalf of the rest of the team, who work so hard to make Good Oaks stand out from care companies across the UK.
“Innovation will be so important in dealing with the many changes and challenges facing the care sector in the coming years, and we want to be at the forefront of it.
“One of the pressing issues facing all businesses is climate change and it is essential that other home care companies follow our lead, to calculate, reduce and offset their carbon emissions. As far as we know, we’re the only home care provider to have this accreditation and this needs to change.
“Reading the Above and Beyond Rewards programme submissions is always really inspiring. We are proud of the dedication that our carers show to our clients. They are constantly thinking of new ways to improve the lives of our clients and to ensure they are enjoying life at home.”