Organising care

How do I choose a care agency?

Complete transparency is important in care, care providers should be happy to answer any questions you have to help you make the right decision for you.

Choosing a care agency

Ask around

Talking to people who are receiving care about how and what their provider is doing, and not doing, can be more useful than reading all the marketing material in the world. If you know people working in the sector, they may be able to tell you who to approach and who to avoid.

Check the CQC website

You can search for care at home providers or care homes in your area, and see the most recent inspection reports about them. CQC rates care providers as Outstanding, Good, Requires Improvement or Inadequate based on what their inspections, which have five key lines of enquiry: 

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well-led?

Finding a care agency

Contact a few providers

Ask for information, prices, ethos, CQC reports and for a face-to-face meeting. Complete transparency is important in care, and you should feel comfortable asking any questions you want about the Company as a whole. You should also be able to visit their offices as well to meet the manager there, if you’d like.