At Good Oaks Home Care, we pride ourselves on our kind and caring work. We want to make sure that all our clients feel happy, safe and fully supported, whether you choose home care visits or live-in carers
In this article we will walk you through what will happen on your first home care visit, so you know what to expect. We know it can be an exciting but unsettling time if you haven’t had someone come in to help you before – that’s why we make the process easy and simple, so you can feel relaxed and secure in the knowledge that the home care process will help you have an easier, and more independent life as a result.
What should I expect before my first visit?
Firstly, our care will start a long time before your carer first knocks on the door. We know how important it is that you are completely happy with your care - and that means building a care plan around you. We work with you right from the start to do an assessment of your care needs and create a plan that works for you and is totally transparent in terms of fees and work. We tailor our services to what you really need and work with your family, doctors and additional care providers to make sure we have a joined up approach to your care. Learn more about our home care visits and the services available here.
Before your first visit, we will also match you with carers. We believe that consistency of care is very important, as is having carers that share your interests, so you will have a good rapport from the get-go. Feeling comfortable and happy in your carers company is important, as you want to feel supported and know that your carers have common interests. Our carers are from your local area and we ensure they are well paid and have good career progression. We believe that carers should be rewarded for the brilliant job they do, and we support them to ensure they have great training and support as well as future career options.
Before your first visit, you will know what time your carer will turn up, who will be coming to see you, how to identify them (company ID badge) have a contact number in case you need to change anything, and what tasks the carer will be performing. In fact, you will know this for the whole week, so you know exactly what to expect.
What will happen on my first care visit?
You will know what time your carer will turn up, if you are having help in the morning, this will be at an agreed time slot after 7am. Our carers work in shifts from 7am to 10pm and we also provide overnight care if required. Your carer will always show you their ID – the team wear them on a lanyard, so you can check it is the person you are expecting. They will always knock and say they are coming in. All our carers take safety and confidentiality issues such as key safe codes incredibly seriously, so your security will never be breached. We have processes in place which ensure our carers know what to do if they can’t access your house, or if you have had an accident and need medical help.
Our carers can help with your morning routine, like getting showered and dressed. They can help make breakfast and do household tasks like washing and cleaning. You will know exactly what they will be doing as it will be agreed beforehand in the care plan. You may have carers that come back in the evening to help with cooking and your night-time routine going to bed. You may also have a carer to take you to any appointments you may have, or to go and get shopping – companionship is a big part of our work as well. That’s why it’s important to have a carer you are well suited with, so you will have lots to talk about!
At Good Oaks Home Care our Covid-19 safety protocols go above and beyond suggested guidelines – your safety is our priority. We have structures in place to keep you and our carers safe, including weekly testing, full PPE and hand washing protocols. You can read more here.
What sort of things can my carer help me with – what if I need more help?
Our carers can help with day to day tasks such as showering, dressing, making food and cleaning, they can also assist by taking you out shopping, driving you to appointments or provide companionship – our carers are there to help you live the best, happiest and most independent life. We will review your care package with you, your family and doctor regularly to ensure we are proving the best possible support for you.
What if I need to change the time of my appointment?
Just let our team know and we can make changes to ensure your care package works for you. It’s important that all our care is tailored to help you the best we can.
How do I book a visiting care for the elderly assessment?
Please give us a call and we can discuss the various ways we can help you or your loved one. We can then arrange an initial assessment at a time to suit you. This is about getting to know you and finding out what you want and need from your care. Once you’ve decided on times and hours, we’ll organise your care. After one week we’ll review things to make sure the care is meeting your needs.