Your Questions

What is home care?

Home care, also known as domiciliary care or care at home, involves a carer visiting your home to help with day-to-day tasks. The carer can provide personal care such as help with washing and dressing, or assist with medication, food preparation or companionship. Good Oaks offers the following home care services.

Which local areas do you cover?

Click here to view our home care offices. Our offices also provide live-in care across the South of England. If you’re not sure if we provide care in your area, please contact us to ask.

What carer vetting is undertaken?

Our Quality System demands that we undertake comprehensive checks on all our carers. Good Oaks thoroughly trains and vets every carer employed. Enhanced criminal record checks, DBS ‘barred list checks’, thorough interviews, inductions and at least two references are all used to make sure we, and you, are confident that the people helping you are suitable. Click here for a CQC Inspection Report about our staffing and management.

My current care provider sends a different carer every day. Are you any different?

Yes. We understand the importance of matching carers with our clients and providing continuity of carer wherever possible. We do this by using local carers who are well supported and paid and are offered good career progression and qualifications. This allows us to keep our best staff members and provide long-term relationships to our clients.

What times do you start in the morning and finish in the evening?

Usually we start visiting clients at about 7am, and finish at 10pm. If you have specific requirements, however, please let us know and we’ll do our best to accommodate you. We also offer night time carers, and live-in carers.

I’m ill or still in hospital and need help temporarily while I get better. Is this okay?

Absolutely. We frequently help people recover from a stay in hospital or illness. We’ll support you to regain your independence and review things with you until you are able to manage alone.

What services do you offer?

Our main service we offer is help with personal and social care. This covers a wide range of services, some of which are listed below. Click on the link to find a comprehensive range of our home care services.
• Help with washing and dressing
• Help with medication prompting and food preparation
• Continence care
• Companionship and help getting to appointments and shops

What if I’m not quite sure what help we, or our relative/friend needs?

We offer a free assessment meeting to discuss precise needs and explain your home care options. We can provide as little or as much care as you need, from a half an hour a week, to 24 hour care. An experienced care manager will work with you and your loved ones to put together a package of care that you feel comfortable with. We will then regularly review how things are going, and make any necessary adjustments.

What is the process for organising care?

Once you phone us, we’ll arrange an initial assessment at your home. If it’s urgent, this can often take place the same or next day. If not, at a time to suit you. We will sit down with you and work out how we can best meet your needs, and once you’ve decided on times and hours, we’ll organise your care. We can generally provide care within 48 hours. After one week we’ll review things to make sure the care is meeting your needs.

What does the care assessment involve?

It is a carefully structured process to get to know you better, finding out what you’re looking for, and how we can help. It’s a confidential review where we put together a support plan based around you. We like to include your loved ones and other care givers in the process if that is appropriate and you would like their input.

Can I get help with funding my care?

Social services can sometimes help with this. It’s always good to ask for a community care assessment from them as they can provide useful information about your options, even if your assets make you ineligible for help. We’ve talked about this more in our useful care resources section of the website.

I’m an existing client and want to recommend a friend. Are there any rewards for this?

Yes! If you’re an existing client and recommend a friend we really appreciate it. Once your friend has been with us a month, we’ll give you both £50 worth of free care.

Can my carer accompany me on visits outside my home?

Yes. Nearly all our carers drive, and have business insurance on their cars. They can take you shopping, to friends, to a doctor or hospital appointment, wherever you need to go. We ask that you pay mileage to help cover the cost of the fuel. If there are any parking fees, you will also need to cover them.

What services don’t you offer?

Unfortunately, we can’t help with chiropody, injections, changing of sterile bandages or removing or replacing catheters. We can recommend specialists and liaise with healthcare staff about these for you though.

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