Home Care Poole and Bournemouth - Local Services Directory and Guide
We understand that when searching for home care in Poole and Bournemouth, and trying to navigate the care sector in general, information can be hard to come by when you are trying to source homecare and support for yourself or a loved one.
That’s why we’ve put together this guide to services local to Poole and Bournemouth, clubs, day centres and organisations that may be able to help and make your life a bit easier (or more fun!).
We hope this helpful, and do let us know if there’s anything that we have missed that may be of interest for our clients.
Please bear in mind that inclusion of services or organisations in this guide isn’t a recommendation or endorsement, and we don’t have any control over the service of these organisations.
Services for the Elderly needing homecare in Poole and Bournemouth
If someone becomes unsteady on their feet, an occupational therapist should be able to provide information on aids and equipment, such as grab rails, to help them move around.
They can also give advice on how you can help the person experiencing balance problems while not injuring yourself.
Contact your local occupational therapy team as follows:
Dorset Adult Access Team Tel: 01305 221016 Email: email@example.com
Bournemouth Care Direct Tel: 01202 454979 Email: firstname.lastname@example.org
Poole Adult Social Care Tel: 01202 633902 Email: email@example.com
LEAP is a FREE home visit service to assist residents in all BH postcodes with free energy saving devices, advice and access to other improvements like heating upgrades and insulation. Call 0800 060 7567 or go online to: www.ridgewaterenergy.co.uk/projects/leap/
How it Works
If you’re eligible, you will get a FREE home visit from a friendly, qualified Home Energy Advisor.
What LEAP can do for you:
- Help check if you are on the cheapest energy tariffs – could save you over £280 a year
- Install FREE, simple energy saving measures which can save the average household £30 on their energy bills a year.
- Give you day-to-day energy efficiency hints and tips and ensure your heating system is set up to keep you warm and save money.
- Arrange a FREE telephone advice service to help with benefits, debt and other money problems.
- Refer you for further energy efficiency improvements, such as loft insulation or a new boiler.
The Home Library Services bring books and in some cases, DVDs, CDs and audio tapes on a regular basis to people who are unable to get to a library. Volunteers can select reading materials based on your individual taste and preference. For more information, please phone: 01305 236666
The Pokesdown Centre, 896 Christchurch Road, Pokesdown, Bournemouth
Tel: 0300 111 3303
Telephone Support Service providing social contact for people over 55 living in the Bournemouth, Poole, Christchurch and East Dorset areas, who are feeling isolated. The weekly call by a trained volunteer gives reassurance that someone from a reputable organisation is in regular contact and checking they are okay. This is a free service.
Following a preliminary chat with the coordinator, calls are made on a Tuesday and Thursday afternoon between 2pm – 4pm. Referrals can be made by the person themselves, family members or friends, carers, or other health professionals.
Age UK – Bournemouth
700 Wimborne Road, Bournemouth, BH9 2EG
Tel: 01202 530530
Age UK Bournemouth provides the following support and befriending services:
- Community Connections- can enable older people to overcome the barriers of isolation and loneliness, share the company of others, pursue interests and activities in the local community and maintain their independence. The service is for people aged 60 or over living in the area BH1-BH11 who have become housebound or detached from community life. The support worker and client will work together over a 12 week period, achieving short and long term goals which will be mutually set. Those clients requiring longer term low level support lasting longer than 12 weeks will be transferred to their Befriending Service.
• Befriending Service – works in conjunction with Community Connections. All clients will initially be assessed by a Support Worker and those clients requiring longer term low level support will be referred to a Volunteer Befriender who will provide appropriate support. Neither of the services mentioned above provide domestic help or personal care. Both services are available to clients within the BH1 – BH11 postcode areas.
- Support For You & Yours– is a range of tailor made packages of support operated by Age UK Bournemouth for people aged over 60 living in Poole. The package will provide an intensive period of support to people facing some form of crisis who may be at risk of becoming separated from the wider community and social networks. They can provide emotional and practical support (no personal care or domestic support), help with benefit enquiries, advocacy, accompanying them to social activities, dealing with support agencies, carers etc. Packages can be provided for a minimum of 6 months with longer term support if required. There is a charge for this service. Charges vary dependant on the package of care provided.
For further details contact Age UK Bournemouth on 01202 530530.
The NHS will provide physiotherapy services via a referral from your GP or Hospital. However if you are looking for a private physiotherapist, a well-regarded physio providing a specialist domiciliary service for older people with balance and mobility problems, living in the Bournemouth and Poole area is Justine Seymour: firstname.lastname@example.org
For people who are retired, U3A puts on many events and classes in the local area, including, but not limited to, art, Bridge, languages, discussion groups, music, stretching, yoga, Sunday Lunches and much, much more.
Bournemouth: email@example.com, 01202 420 700
Poole: firstname.lastname@example.org, 01202 678113
Services for Carers in Poole and Bournemouth
A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This may be physical, emotional or social care.
It may involve a lot of daily input or more occasional help. Caring for a friend, partner or relative can be a rewarding and fulfilling experience, but it is also a big undertaking and can leave you feeling tired and stressed, but there is support available.
Your rights as a carer:
As a carer you have the right to:
- A carer’s assessment
- Have your views taken into consideration by social services when they are deciding how best to provide for the person you care for.
You may also have the right to:
- Request flexible working from your employer
- Receive financial support through Carer’s Allowance
- Assistance from social services
- Respite care to give you a break.
Carers can request an assessment by the Local Authority by contacting:
Bournemouth Tel: 01202 454979
Poole Tel: 01202 633902
Dorset Tel: 01202 221016
An assessment will be undertaken by a member of the Community Care Team or a specialised caseworker and may lead to a support plan for the carer. A carer’s assessment is a way of getting a clear picture of the circumstances of a carer and the person they care for.
It looks at the difficulties and pressure both are under and it acknowledges the help already received and looks at what help may be needed.
It is not an assessment of how good you are at caring, but is about the support that may be available to help you in your role as a carer.
If you look after someone, CRISP can help.
The Carers Information Service supports family/unpaid carers looking after someone who would not be able to manage without their support.
Join the Carers Information Service to keep up to date with all the local events, training courses and more. It's quick, easy and FREE to join.
First, you'll receive a welcome pack that includes:
- the latest CRISP newsletter
- the latest copy of Caring Matters, a Dorset-wide magazine for carers
- an A-Z of local carers' services
- a list of local carers' support groups
- a carers discount card.
Then you'll receive a bi-monthly newsletter with details of social events, training courses, new services and other helpful information.
Join by Telephone:
Caring for someone in Bournemouth, Christchurch or Poole - Tel: 01202 458204
Caring for someone in Dorset - Tel: 01305 221016
Carers Discount Card was set up by local councils to provide unpaid carers with discounts at over 230 local businesses. Carers need to be registered with the Carers Information Service.
To find out more, Bournemouth, Christchurch & Poole residents should telephone the Carers Support Team on 01202 458204, or email email@example.com, or write to Carers Support Team, St Ambrose Cottage, Alumhurst Road, Westbourne, Bournemouth, BH4 8ER
Dorset Council residents should telephone the Adult Access Team: 01305 221016 (telephone line open Monday to Friday 8:30am-5:30pm) or write to: Adult Access Team, County Hall, Colliton Park, Dorchester, Dorset, DT1 1XJ.
Oakley Friends are a volunteer based group of Carers and ex Carers of Dementia patients based in East Dorset. They provide support and helpful advice to Carers to enable them to cope with the difficult tasks ahead of them.
The Group meets on the last Wednesday of each month at The Canford Magna Centre in Oakley Lane, Canford Magna, Nr Wimborne, Dorset. The meeting starts with a friendly get together and discussions followed either with a professional speaker or just self-help advice. There is no restriction on where Carers live.
Twice a year they run a ten week course for Carers, covering a wide ranges of topics ranging from carer and patient well being, to benefits, legal aspects and care organisations.
If you would like any more information about Oakley Friends please contact one of the committee member below, or email: oakleycom@ oakleyfriends.co.uk
Judy Barnes: 01202 021705, Ann Cole: 01202 631356 or Ann Nicoll: 01202 690554
If you are a carer, you may find it useful to attend a carers’ training course.
St John Ambulance provides a free carers’ support programme, which gives carers an opportunity to meet other carers, share experiences and also learn about: First aid, Coping with dementia and memory loss, Managing continence, Falls prevention, Safer moving and handling.
These courses are designed to offer advice and support in an informative and relaxed environment. Contact your local Council for more information
Good Oaks can also provide training at your property or our offices in Moving and Handling and other topics, free of charge. Please contact us for more information.
The Carers Trust is a merger of Crossroads Care and the Princess Royal Trust for Carers. They work to improve the support services and recognition of carers, providing information, support services and practical help. Tel: 0844 800 4361 Email: firstname.lastname@example.org Web: www.carers.org
Provides support following a bereavement. Cruse has a telephone helpline and useful information on their website. Trained volunteers provide face-to-face support and practical advice locally.
National Tel: 0844 477 9400
Dorset Cruse Bereavement support Tel: 01308 423823
Bournemouth and Poole Cruse Tel: 01202 302000
Email: email@example.com Web: www.cruse.org.uk
There is also more information here: https://solicitors.guru/articles/156-bereavement-care-advice-family-financial-security/
Condition-specific support in Poole and Bournemouth
They offer information, friendship and support to local people with Parkinson's, their families and carers. They organise regular events, exercise classes and social activities. Join them and meet other people affected by Parkinson's in your area.
Activity takes place: Saturdays, third week of the month, 2:30pm to 4:30pm
St George's Church Hall, Derby's Lane, Oakdale, Poole, Dorset, BH15 3EU
Tel: 01202 946888
The aim of their befriending service is to provide a professional befriending relationship which provides one to one support in the community for up to a year.
Befrienders help people develop positive mental wellbeing, reduce isolation and leave people connected with their local community. Having the support of a befriender can also help people to reduce stigma and increase confidence and self-esteem by learning and experiencing new ways of coping and developing positive mental health.
Trained volunteers provide one-to-one support that promotes social inclusion. They support and encourage people to access their own community and create social opportunities, to thereby increase their self-confidence and social interactions.
Who can access the befriending service?
- Anyone who is aged 18+ and is experiencing mild to moderate Mental Wellbeing Challenges
- Anyone who would like support with developing positive mental wellbeing.
- Anyone who is ready to take active steps to work towards recovery goals which will include reducing social-isolation, improving confidence and self-esteem.
They currently provide the following befriending services:
Bournemouth and East Dorset Adult Befriending – This is for people aged 18+ who are living in Bournemouth and East Dorset.
Dorset Adult Befriending – This is for people aged 18+ who are living in North, South or West Dorset.
Advice for people with continence issues. They have clinics throughout Dorset, please see their website for details of your nearest clinic.
01202 443111 (East)
Arthritis Care is the UK's largest voluntary organisation run by arthritics for the benefit of arthritics. It promotes health, wellbeing and independence through services, social welfare, support, self-help influence and information.
Membership includes details of local support groups and a subscription to Arthritis News magazine. Entertainment, refreshments and outings are arranged.
The Ferndown group meets once a month and are entertained by local performers, followed by tea, cakes and a raffle.
Activity takes place: Saturdays, first week of the month, 2pm
Areas served: BH22 (Ferndown, West Moors, West Parley)
Tel: 020 7380 6500
Multiple Sclerosis Society
Local Contact Number: 01202 570300
Support is available to everyone affected by MS. Their support team is here for you and will try to assist where ever possible. This includes:
– Visits at home; in hospital; and Nursing Homes
– Counselling service at their centre on Mondays. This is a free service and anyone wishing to make an appointment can do so through the Support team.
The MS Society provides grants to people with MS for items needed as a direct result of their MS, for which there is no health or social services funding available. The MS Society will consider requests for help with items including home adaptations, wheelchairs, scooters, specialised beds and chairs, Motability advance payments, car adaptations, driving lessons, disability-related removal costs.
The MS Society also has a Carers Fund and a Short Breaks and Activities Fund, which have separate guidelines and application form. These grants are dealt directly with at the MS Society National Centre. They have forms available at the Osbourne Centre.
If you think you may qualify for a grant subject to the criteria above please call the branch on 01202 570300.
They have a “buddy scheme” – pairing people up with someone in a similar situation that could be new to their branch or newly diagnosed giving them support when they need it. Please call John Dexter on 0797 713 8851.
The Osborne Centre
The Osborne Centre is open Monday, Tuesday and Thursday, except Bank Holidays.
The Centre is a place to meet for; people with MS, their carers, volunteer helpers and supporters. Transport is arranged for the less able from and back to the surrounding areas. Lunch, coffee, tea and snacks are available at very reasonable cost. The garden is an ideal place to relax when the weather is kind or the quiet room when it is not.
Special events, meetings and activities such as Yoga take place on other days. Please contact the office for details.
The Society also runs MateS, an Informal Group for Local People with MS & their Friends.
MateS encompasses younger members, recently diagnosed and anyone else who wishes to meet socially outside the more formal setting of the Osborne Centre. Regular meetings are held with wide variety of social and informative events. If you have a topic you would like to discuss at the meetings or can suggest an interesting activity, please let us know.
Services for Blind or Partially Sighted People in BCP
Bournemouth Blind Society’s Community Support service enables partially sighted and severely sight impaired people to remain living independently within the community.
They accept self referrals and referrals from any recognised source. At an initial assessment, goals are agreed and an action plan is put into place to achieve the desired outcomes.
Their service may include:
- Boosting confidence outside the security of the home
- Guiding within local areas on a regular basis until clients are able to make the journey on their own
- Organising kitchen/wardrobe contents
- Creating user friendly filing systems for correspondence
- Requesting large print utility bills
- Form filling
- Signposting to other relevant agencies
- Informing about useful aids and equipment
For further information, please phone 01202 546644.
17 Bournemouth Road, Lower Parkstone, Poole, BH14 0EF
Tel: 01202 712869
Free Helpline: 08000 19 20 77
The Home Visiting Service is a flexible service offered by volunteers for anyone who is blind or partially sighted living in Dorset:
- One off visit – some sewing, rewriting address/telephone books into large print.
- Specific tasks – sort letters, junk mail, tidy cupboards, write greetings cards etc.
- Short term visits – whilst a person adjusts to new sight condition.
- Regular visits – befriending, a chat over a cup of tea.
• Take a member for a walk or to choose gifts for family or friend.
Dorset Blind Association also has a resource centre for people who are visually or hearing impaired throughout Dorset with advice, support, contacts, information and equipment, and social opportunities across the county.
Bournemouth Blind Society offers a Befriending Service for visually impaired people unable to visit the Centre.
Befrienders can help in many ways such as:
- Chatting and providing companionship
- Reading mail, magazines, newspapers or other documents
- Writing letters, making phone calls
- Accompanying on short walks
A telephone befriending service is also available.
Bournemouth Blind Society provides a Guiding service, empowering people with sight loss to get out of their homes and back into the community. It aims to reduce the isolation that many with sight loss experience.
Working on a one-to-one basis, their fully trained volunteers help people gain the confidence to go out independently and do the things they enjoy, such as attending social clubs or going shopping.
This service is available to family and/or friends of a person with sight loss who wish to support them on an ongoing basis.
Training can also be tailored to the needs of staff in shops and services used by the blind and partially sighted.
Bournemouth Blind Society runs a Drop in Café every Tuesday morning from 10am to 12 noon which is open to any visually impaired person in the Bournemouth area who would like to call in. The Café regulars are a friendly group of people and anyone new is always given a warm welcome.
A cooked breakfast is available at a cost of £4.50 – last orders for breakfast are at midday.
On the last Tuesday of each month, breakfast is replaced by a roast dinner at a cost of £5.50 for 2 courses or £6.50 for 3 courses. (The roast lunch needs to be booked a week in advance).
Please contact the office on 01202 546644 to arrange transport.
Services for People with Memory Impairments or dementia in Bournemouth and Poole
Memory Cafés provide an opportunity for people with dementia, families and carers to meet with others, ask questions of professionals and learn from the experiences of others.
- Memory Cafe - Boscombe: 0300 123 1916
- Memory Cafe - Westbourne: 0300 123 1916
- Memory Café – Broadstone: Annette Brooke: 01202 693555
- Memory Cafe - Christchurch: 01202 764352
- Memory Cafe - Oakdale: 01202 764352
- Memory Cafe - Verwood: 01202 764352
- Memory Cafe - Wimborne: 01202 764352
- Museum Memory Club: Anna Shiels:01202 633971
Offers support and advice, also offers services and activities including Singing for the Brain and Memory Cafes.
Main Dorset Office Tel: 01202 716393 Email: firstname.lastname@example.org
Singing for the Brain is based around the principles of music therapy and singing. The structured group sessions use music to encourage communication and participation and include opportunities to talk to other people.
Each session includes a range of activities including vocal warm-up and singing a variety of familiar and new songs.
Activity takes place: Mondays, second week of the month, fourth week of the month, 2pm to 3:30pm
Email: email@example.com, Tel: 01202 764352 or 01202 716393
Informal and fun music groups across Dorset for anyone who enjoys music and is affected by memory loss.
St Catherine’s Church Hill, Wimborne, Every 1st Weds of the month, 2-3.30pm
If you would like to know more, or for any questions, contact: Judith Livingstone - 01202 530 530
The Community Mental Health Teams for older people (CMHT-OP) help people who have a mental health problem and live in their home or a care home. The team includes occupational therapists, mental health nurses and support workers. The service is for people aged 65 or over but the team does see people of any age suffering from memory loss or dementia.
You can contact the team yourself according to where you live (see following page) or be referred by a GP, social worker or district nurse.
Blandford - Blandford Community Hospital Tel: 01258 394045
Bournemouth - Kings Park Hospital Tel: 01202 705609
Christchurch Tel: 01202 858158
Dorchester Atrium Health Centre Tel: 01305 250861
Ferndown & West Moors 15 Oakley Lane, Canford Magna Tel: 01202 639560
Poole Alderney Hospital Tel: 01202 305115
Shaftesbury Melbury Unit, Westminster Hospital Tel: 01747 851625
Rethink Reconnect Floating Support Service provides housing-related floating support to individuals with dementia to help them develop or maintain their independence and quality of life in the community.
The service is available free of charge to anybody with dementia living in Bournemouth and Poole.
Referrals to the service can be made on behalf of an individual by either a professional involved in their care, eg. GP, Social Services or a carer or relative. Tel: 0121 522 7007/ 0300 5000 927 Email: firstname.lastname@example.org Web: www.rethink.org
The following is a selection of books which may be available through libraries, carers groups or available to buy both online or in book shops:
Dementia re-considered: the person comes first Tom Kittwood (1997)
Is the cooker turned off? Caring for an older person with failing memory Josephine Woolf & Michael Woolf (2003)
l Just Love Me: my life turned upside – down by Alzheimer’s Jeanne L. Lee (2003)
Past Caring Audrey Jenkinson (2004)
The Simplicity of Dementia: A guide for family and carers Huub Buijssen (2005)
Dancing with dementia: my story of living positively with dementia Christine Bryden (2005)
Now where did I put my glasses? Caring for your parents – a practical and emotional lifeline Jackie Highe (2007)
Alzheimer’s from the inside out: my attempt to leave a record of what is going on between my ears Richard Taylor (2007)
Knickers in the Fridge: Alzheimer’s is no laughing matter…or is it? Jane Grierson (2008)
The Selfish Pig’s Guide to Caring: how to cope with the emotional and practical aspects of caring for someone. Hugh Marriott (2009)
And still the music plays: stories of people with dementia Graham Stokes (2010)
Keeping Mum: caring for someone with dementia Marianne Talbot (2011).
If Only I’d Known That – One Carer’s Experience Susan Hartnell-Beavis (2010) Free copies of this booklet are available from St John’s Ambulance Tel: 01305 751 160 / 01452 858225 Email: email@example.com
We hope you have found this guide to local care and support services throughout the Bournemouth and Poole area helpful. The chances are, whether you are receiving home care in Poole or home care in Bournemouth, you'll find some relevant services in the listings above.
If you spot any out-of-date entries or missing clubs that clients of our home care agency in Bournemouth might find helpful, please get in touch and we'd be delighted to update this listing.