Good Oaks Reading “Head and Shoulders” above other care providers
In their first Inspection since the office opened in late 2018, CQC have rated Good Oaks Home Care – Reading as Outstanding in the Responsive area, and Good in all other areas.
Looking after 33 clients, Good Oaks Reading was highly praised by staff, clients and professionals that they work with on a regular basis.
Reacting to the news, Ingrida Savickaite, Registered Manager, said: “I’m absolutely delighted with our rating, especially in the Responsive area. This has been a huge team effort, and I’d like to thank our team for all their hard work going the extra mile to ensure our clients feel special and valued.
The Inspector spent a day in our office interviewing staff and reviewing records, as well as contacting clients for feedback for the report. Some quotes from the report are:
“People and relatives frequently told us that Good Oaks was “Head and shoulders” above other care providers they had experienced. For example, one relative who had been in despair told us, “We have now found Good Oaks. The staff are all very well trained, professional and friendly. I cannot fault them on any level.”
“Without exception people and relatives told us they felt fully consulted, empowered, listened to and valued”
“The management team and staff consistently placed people and their families at the heart of their service.”
“One relative told us, “The Good Oaks team responded quickly, constructively and positively to my [loved one’s] hospitalisation and upon her discharge ensured that sleep-in night cover was provided and that this could be extended at short notice until my [loved one] felt more confident at home.”
“Arrangements to support people to engage in social activities were innovative, met people’s individual needs, and followed best practice guidance to enable people to live as full a life as possible.”
“People and relatives consistently told us that the extra-ordinary efforts of staff to include them, made them feel special and that they had an extended family in the staff team.”
Zoe Kelly, Operations Director at Good Oaks, said: “Well done to Ingrida, Vika and the rest of the team for a fantastic first CQC report! The whole team lives and breathes the Good Oaks ethos of looking after carers as well as being passionate advocates of the clients they support on a daily basis.
They have combined the Good Oaks Quality System with a passion for providing person-centred care and going the extra mile for their clients.”