"Carers and office teams supported each other with supplies and food parcels, and stepped up to keep the service running uninterrupted. Even the company owners did the shopping for staff who were self-isolating, leaving supplies on their door step and texting them to let them know they had been delivered.
The company’s cloud-based care management system enabled families to access care records remotely, which was a source of reassurance and relief for families unable to visit their loved ones.
The team also facilitated zoom and skype calls between loved ones with tablet computers, so they could talk face-to-face, and this made a huge difference people’s mental health during an incredibly difficult and stressful time."
Some of the points that most impressed the judges were:
That people were cared for in a holistic way, rather than time-and-task based. This meant if carers needed to stay slightly longer with a client who was feeling isolated, low or anxious, they were given that time. If clients were running low on supplies, carers would pop back after their visits with some shopping for them.
Weekly phonecalls were made to all clients from members of the management team, to provide contact with the outside world and provide updates and reassurance, as well as to answer any concerns or queries the client might have.
Carers facilitated communication between clients and their families that were unable to visit, using technology and teaching clients how to use it themselves.
Support for Royal Berkshire Hospital
Also mentioned by Home Care Insight was the work Good Oaks Home Care Reading put in to supporting hospital discharges in a responsive, timely manner.
This helped local hospitals in Reading and Berkshire to maintain a flow of patients throughout the pandemic, where significant stresses were placed on the whole system.
Commenting on Good Oaks Home Care Reading's rapid response team, Ingrida, the business owner, said:
"I am so proud of my team that went above and beyond, time after time, to support hospital discharges and enabling our clients to be in the homes they love, surrounded by the people who love them."
Contact Good Oaks Reading
Find out more about Good Oaks Reading's home care and live-in care services by phoning them on 01183 271160 or clicking the button to contact them.