{"id":5189,"date":"2025-01-16T18:00:00","date_gmt":"2025-01-16T18:00:00","guid":{"rendered":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/found-this\/ft31-5-registered-manager-interview-questions-to-not-mess-up-your-first-hire\/"},"modified":"2025-09-18T14:36:25","modified_gmt":"2025-09-18T13:36:25","slug":"ft31-5-registered-manager-interview-questions-to-not-mess-up-your-first-hire","status":"publish","type":"newsletters","link":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/found-this\/registered-manager-interview-questions-to-not-mess-up-your-first-hire\/","title":{"rendered":"Registered manager interview questions to not mess up your first hire"},"content":{"rendered":"
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A conversation with a partner this week got me thinking about just how crucial the role of Registered Manager is in a start-up homecare company.\u00a0<\/p>\n

It\u2019s a huge recruitment decision and we\u2019d recommend a multi-stage process that helps you to work out what really makes them tick. Here\u2019s five questions that might help:\u00a0<\/p>\n

    \n
  1. Ask questions that get to their underlying values – one of our values is Dedication, so I like asking the question \u201cCan you tell us about a time that you went the extra mile for someone?\u201d<\/em> It\u2019s an opportunity for them to show off their caring nature and you can get some amazing answers that unlock an insight into how people think.<\/li>\n
  2. \u201cWhat parts of the role are you less confident about?\u201d<\/em> Not only does this tap into their self-awareness, but it also helps you plan their induction and ongoing support to give them the best chance of success. You\u2019d want your strengths to dovetail with their weaknesses; for example if you\u2019re both terrible with technology that could be a bit of a nightmare.<\/li>\n
  3. \u201cHow would you help grow the business?\u201d <\/em>– Purposely vague, it will give an insight into their commercial awareness, previous experience, and whether their natural focus is on the private or local authority market. Drill down from there about existing contacts, marketing channels, and how they\u2019d handle the sales funnel.<\/li>\n
  4. “A key client\u2019s family calls you late at night, distressed because their loved one\u2019s care pro hasn\u2019t arrived, and the on-call team is struggling to find a replacement. How do you handle the situation in the moment, and what steps would you take to prevent similar issues in the future?”<\/em> How would they approach this? Would they be willing and able to deliver care themselves? Can they think longer-term about strategies to stop this happening again?<\/li>\n
  5. “You\u2019ve been given an extra \u00a310,000 in your annual budget to spend on either improving staff well-being, marketing, or client experience. Which would you choose and how would you spend it?”<\/em> This tests their decision-making, prioritisation skills, and business acumen. There isn\u2019t necessarily a right answer; it very much depends on what\u2019s going on in the business and local market at the moment.<\/li>\n<\/ol>\n

    Lastly, we\u2019d recommend a written exercise that tests written communication, knowledge of complaints procedures, and decision making ability, with an element that assesses computer literacy too. We\u2019ve got a bank of these at GoodOaks – it can be an eye-opening exercise!<\/p>\n

    Best wishes, Ben.\u00a0<\/p>\n<\/div>\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    A conversation with a partner this week got me thinking about just how crucial the role of Registered Manager is in a start-up homecare company.\u00a0 It\u2019s a huge recruitment decision and we\u2019d recommend a multi-stage process that helps you to work out what really makes them tick. Here\u2019s five questions that might help:\u00a0 Ask questions […]<\/p>\n","protected":false},"featured_media":0,"template":"","newsletter_category":[16],"class_list":["post-5189","newsletters","type-newsletters","status-publish","hentry","newsletter_category-all"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/wp-json\/wp\/v2\/newsletters\/5189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/wp-json\/wp\/v2\/newsletters"}],"about":[{"href":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/wp-json\/wp\/v2\/types\/newsletters"}],"wp:attachment":[{"href":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/wp-json\/wp\/v2\/media?parent=5189"}],"wp:term":[{"taxonomy":"newsletter_category","embeddable":true,"href":"https:\/\/www.goodoakshomecare.co.uk\/franchise\/wp-json\/wp\/v2\/newsletter_category?post=5189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}