Care Coordinator

Overview

Care Coordinators play a central role at Good Oaks as the essential link between carers, clients and management. Excellent communication is vital in this role, being able to talk to clients in a professional and supportive way and building helpful relationships with carers.

A priority for Care Coordinators is to make sure that their clients receive regular visits from the same carers, at times that suit the client. This continuity of care is achieved by effective rostering, providing stable rotas for both carers and clients. Coordinators organise visits into efficient ‘rounds’ to make the best use of Carers’ time.

Good Oaks’ Care Coordinators regularly deal with changes in clients’ care packages, making sure Good Oaks are providing a flexible, responsive service. Dealing with new care enquiries in a professional, helpful manner is another element of the role.

Care Coordinators also get out of the office when needed, being involved in assessing new clients, conducting reviews and occasionally covering care visits.

 

Would I suit this role?

Due to the amount of information Care Coordinators work with every day, they need to be organised, proactive and unflappable.

Excellent communication, both written and verbal, is also vital for effective Care Coordinators, needing to accurately understand and pass on quite complex information.

Being able to build helpful, reciprocal relationships is important, as Coordinators sometimes need to cover visits at short notice and rely on the goodwill of their carers.

Being able to drive is essential, as some parts of the role are based in the community.

I really enjoy helping people, especially our long-term clients as I have got to know them from when I cared for them. I now ensure they are continuing to be well-looked after by managing their care.

Sharna - Care Coordinator
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Care Coordinator Case Study – Sharna

 

What roles were you in before this role?

Whilst at school I started working in a chemist as a counter assistant, and stayed for five years working my way up to a dispensing technician. After five years I left to work as a Care Assistant for a Home Care company for one year, before leaving to work in a residential home for children with learning disabilities. I joined Good Oaks four years ago as a Visiting Carer, working my way up to a Team Leader and then on to Care Coordinator.

 

What does your job look like on a day-to-day basis?

A typical working day would consist of replying to emails, answering the phone and dealing with any enquiries. Taking on new packages of care, arranging and attending assessments and preparing the client’s folder and documents for the home and office are all part of my role.

I update client documents like care plans and MAR charts, completing the following week’s rotas and allocating calls, helping to support carers whilst they are in the community. I also attend regular meetings with Team Leaders to discuss their Visiting Carers and clients.

 

What do you enjoy about it?

I really enjoy helping people, especially our long-term clients as I have got to know them from when I cared for them and now I can ensure they are continuing to be well-looked after by managing their care.  It’s also really nice to meet new clients and is a very rewarding feeling when you know that you have assisted a client to remain safe and independent at home.

 

Is there anything you find challenging about it?

As with most things there will be times of challenge, but there really is nothing in particular. On a daily basis various issues will arise which will need to be dealt with but again, I enjoy doing this as it is a very rewarding feeling when you know that you have assisted a client to remain safe and well.

 

What would you like to do in the future?

At present I have no major plans. I have recently completed my NVQ level 3 and I’m currently still working on some NCFE short courses. I would eventually like to go travelling and see a bit more of the world, I have not been a Coordinator for very long but I love the role and would like to remain here with Good Oaks for as long as I can.