At Good Oaks, people come first.
We know that the most important element of providing quality, enabling care is the people we choose to work with to provide this care. How we support, and value them sets us apart from other care providers and is embedded in our mission.
It is the relationships forged between client and care team and office team that is essential to successful care provision, and the personal, human connection is critical.
We enhance this care through the use of technology in an unobtrusive, innovative way:
- Our Home Carers log in and out of visits using a secure app on their phones, where they write their care notes and record medication administration. We can provide clients and appropriate family members access, so they can see exact times our staff logged in and out, what was done during the visit, and how their loved one was during the call, in near-real time.
- Instead of email, our care teams coordinate using a secure messaging system, providing a safer, faster and more responsive connection to the office.
- Our Live-in Carers fill in a Client Matching Questionnaire, which automatically produces a profile that our clients can have access to, detailing their skills, qualifications, experience, background and hobbies and interests. Our care managers use this information in a structured way to ensure a good fit all round.
- Our Live-in Care clients have access to an internet-enabled tablet in the home, which can be used to facilitate contact with families and loved-ones through whatsapp, zoom, skype or email.
We continue to focus on the personal connections, as well as innovating behind the scenes so we can continue providing a modern, transparent and enabling care service.
